Mopsos

Carla O'Dell, president of APQC, gave a speech at the KM Europe Conference in Amsterdam on November 11.
These are a few quotes I took from her speech:
“Technology is non sufficient, but it is necessary. You can’t imagine a KM project without technology. ”
“Developing a knowledge sharing culture is a consequence of KM, not a prerequisite ”
“In 2001, we found out that Communities of Practice were central in all successful KM initiatives ”
“Retaining knowledge. If you wait until the last moment to take care of the problem of retirees, you will fail ”
“Teams use 3 or 4 collaboration tools before they settle on one ”
“The key to measuring the value of KM initiatives : link them very tightly with business objectives and business processes. Don't measure at the corporate level but at the process level ”
“We have found out that financial officers don't buy the 'time saved' argument. We have not found it useful to audit a KM program without an underlying business problem ”
"Successful pilots in KM are most of the time focused on the client, and address a burning business need."
"Always address the measurement issue from the beginning. This is how KM project teams start focusing on the right questions"
"Assets make things possible. People make things happen."

Thanks, Carla!

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