Mopsos

Browsing through a couple of old papers, I just bumped into an interesting presentation about KM by Antoine Said of SFR, and the slide herewith really was an eye-opener. It shows what the actual perception of "Knowledge Management" is in big companies: a bunch of methods and tools to make the company more effective, and very similar in its operating modes to TQM or BPR. No big change here, but just a normal evolution of the way we work because of a normal evolution of the business environment.

This to me is the big misunderstanding. I've been through TQM and BPR, and they are basically about making the organization more productive. We're still in the industrial age here. We're talking about processes, engineering and mechanics. This doesn't imply any real change in the way we do business.

KM -real KM I mean- is about practices, creativity, and social networks. It is based on a new vision of the enterprise of the same order of magnitude as the new vision of the armed forces after Sept. 11. We're talking about a new way of doing business centered on social networks which has tremendous implications on management thinking.

Hence, the phrase "Knowledge Management" should be avoided by any means in business environments. There is too much confusion behind.

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