September 22, 2007

What is customer focus?

Posted at 10:24 in Fun.

Visiting one more the Headshift site, I bumped into Round's Customer Centricity Indicator. So I took the test for my previous company.

I won't give the results, for obvious reasons. But I strongly encourage any business person to take the test. it tells the difference between corporate happy talk and what customer focus is really about. It really strikes a chord.

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