Mopsos

Last friday, I e-mailed some colleague in my company to ask her for some information. This morning, I got a reply telling me that I should ask another person, and she gave me the name.
I find this behavior typical of the industrial age organization, where people define themselves by the tasks they have been assigned to. Whatever falls outside is not to be taken care of. In a post-industrial networked culture, she would have forwarded the message to the right person, and copied me. The difference is subtle, but real.

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