Mopsos

In the last KMWorld White Paper, there is a great article by Nav Chakravarti of InQuira outlining the difference between a knowledge management system and a content management system.

"Instead of the more static create/manage/publish flow that embodies most CMS, organizations need to embrace a more fluid capture/route/convert workflow

"... which characterizes KM systems. I other words whereas publication is the central process in content management, real-time connection between givers and takers of knowledge is the central process in KM.
Metrics of system effectiveness thus are quite different. KM systems will focus on:

• Capture effectiveness: Tracking contributions by author as well as the value of those contributions


• Route efficiencies: : Measuring time in the workflow, speed of updates, time spent on connection


• Conversion success: Feedback from users and customers, ratings, comments

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