I was asked today by a colleague of mine to define social capital. This is what I e-mailed back to him: Social capital is the invisible stock of connections between people that makes collaboration possible. It basically measures trust and...
Visiting one more the Headshift site, I bumped into Round's Customer Centricity Indicator. So I took the test for my previous company. I won't give the results, for obvious reasons. But I strongly encourage any business person to take the...
Excellent presentation from the shed (who is this guy?) showing the growing gap between the web experience at home and at work. I would just add my two cents worth on this document. The collaborative tools of companies will...
1982-1986: 1986-1987: 1987-1989: 1989-1992: 1993-2007: 2007-? :...