In the last KMWorld White Paper, there is a great article by Nav Chakravarti of InQuira outlining the difference between a knowledge management system and a content management system.
"Instead of the more static create/manage/publish flow that embodies most CMS, organizations need to embrace a more fluid capture/route/convert workflow"... which characterizes KM systems. I other words whereas publication is the central process in content management, real-time connection between givers and takers of knowledge is the central process in KM.
Metrics of system effectiveness thus are quite different. KM systems will focus on:
- Capture effectiveness: Tracking contributions by author as well as the value of those contributions
- Route efficiencies: : Measuring time in the workflow, speed of updates, time spent on connection
- Conversion success: Feedback from users and customers, ratings, comments
Leave a comment