Recently in Collaboration tools Category

In the last KMWorld White Paper, there is a great article by Nav Chakravarti of InQuira outlining the difference between a knowledge management system and a content management system.

"Instead of the more static create/manage/publish flow that embodies most CMS, organizations need to embrace a more fluid capture/route/convert workflow

• Capture effectiveness: Tracking contributions by author as well as the value of those contributions


• Route efficiencies: : Measuring time in the workflow, speed of updates, time spent on connection


• Conversion success: Feedback from users and customers, ratings, comments

My friend Gilbert Brault at last decided to blog his thoughts, which is good news for the blogosphere. His current focus is on personal dashboards, a.k.a. Google desktop 2 or the just released beta version of Microsoft Windows Live and he is writing a green paper on this, because he believes it's a revolution in Information Management, like a search engine working the other way around. It has to do with what I called
Knowledge oriented OS last year.

Charlie Wood just completed the proof of concept of a tool that allows him to get new leads from Salesforce.com via RSS. To quote:

Wow, from the surge in traffic to the site, I think this is proving to be a popular concept.

You must try Serence KlipFolio to manage your RSS feeds.

At last a product that allows users to monitor RSS feeds from small "klips" and develop alerts without the need for an aggregator. This might come in handy to introduce RSS feeds to technophobes who don't want to change the way they work. It only takes a very small share of their desktop real estate. And klips can be configured with javascript...

Great stuff.

"If only we knew what we know…" When top managers become concerned by their lack of visibility of the company’s collective knowledge, they start a «corporate yellow pages» project to improve the online corporate directory, which usually only gives business card informations. In a typical top-down approach, taxonomies of expertise are created, on line résumé forms are designed and sent to all employees to fill, and some search engine is put on top.

Back in the mid to late 90s, some companies like BP and Schlumberger have been successful with this top-down approach, others much less. Actually, it proved to be more expensive than anticipated. Those who ran the show had to provide incentives and rewards to solve two key quality problems:
- making sure that the taxonomy of expertise was actually simple enough to be filled by users and yet useful enough to locate experts
- making sure that the data were regularly updated

Many other approaches have been experimented afterwards, but I haven't read anything that looks like a white paper of good practices regarding Corporate Yellow Pages.

Here's how mine would go. Anyone to write it with me?