Recently in Reporting on KM conferences Category

Conference or party? The setting must be chosen...

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During the Les Blogs 2.0 conference today -which I did not attend- there was a smackdown between Mena Trott (Founder of Six Apart) and Ben Metcalfe (Project leader at the BBC) which you can dowload here. Apparently Ben was using the backchannel to badmouth the speakers; Loïc Le Meur, as chief moderator of the IRC, showed it on screen; and Mena went ballistic. Miss Rogue (or whatever her real name is) wrote a very insightful post about it.

It is always interesting to witness an outburst of violence generated by conflicting egos. Mena was on stage, as the founder of an outstanding start-up company. She thus was exposed and was careful about what she said to an audience of clients, prospects or investors. Ben was in the audience, as one of the many bloggers present. He wanted some attention and thus was playing wise guy on the backchannel discussion. The communication bandwidth between them was bound to be small, and Loïc made it visible by showing it on screen. Loïc knew what he was doing by the way. Hence the clash.

This shows that some people attending the Les Blogs 2.0 conference may have deluded themselves into thinking that they still were part of an elite of early practitioners of a emerging phenomenon as it was only two years ago. But blogging has become a mainstream practice like writing or speaking. This sense of belonging to a community of pioneers we felt as early bloggers two years ago is gone. The original blogging community -as a community of practice- which really existed when I started blogging has split into sub-communities with very different perspectives, and very little issues in common. What fascinates me is blogging with respect to collaborative leadership, i.e. how blogs are used within the strategic scope of learning and intelligence gathering. I am quite bored with the debates about blogs vs. the press, blogs and marketing, or blogs in politics.

It also makes me wonder about the rationale behind this conference. Was it really a meeting of like-minded practitioners coming to learn from one another, or was it really a big celebration party where attendees can meet young, successful, and sometimes attractive people and socialize with them around cocktails and petits-fours? People come to conferences to build their social network. For this network to be truly useful and actionable, it must be based on trust, and thus be made of competent and benevolent people. When both competence and benevolence are high, conversations really become interesting. On the other hand, if you invite brilliant speakers, bad listeners, business leaders, rookies, ugly people, top models etc. all at the same time, it's more like a party. And from my experience, when you allow your friends to bring their friends to your party, people tend not to behave too well.

Whether this event is to be reported in the Economist or in Gala is still to be debated, but in any case, I believe Loïc has been successful in making attendees feel special, and he deserves the credit for that.

Ark Conference: Three questions from Richard McDermott

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Richard McDermott was at the Ark Conference and told us that he was opening a consulting office in London, because he expects business around communities of practice to grow more in Europe than in the US. Sadly, it looks like he doesn't have a blog, which amazes me.

Before we left he asked us the following three questions, and these are my three answers:

Question 1: Is more knowledge always better? Are we better off with too much information than with just the information we need?

I would argue that, once again, this boils down to trust. If you are close to people you trust, i.e. people with great competence on a specific topic and proven benevolence towards you, then you can, and probably should, count on them to keep you posted about what is really important for you in their domain of expertise. One of the key characteristics of communities with respect to information management is precisely that they are quite effective at filtering out relevant information and vectorizing it to the right people.

On the other hand, handing over to the upper levels of a hierarchy or marcom departments the role of filtering out information for the lower levels so that they don't waste time is not only humiliating but foolish. It doesn't work. Employees only pay attention to trustworthy information, and the only trustworthy information that communication departments circulate inside a big organization are good news about contracts signed with customers. Period.
Regarding information sharing, management intervention should exclusively focus on two courses of actions
1- promote and encourage information sharing on a wide scale
2- enforce information management rules to avoid leakage of critical information


Question 2: Is more connectivity better? Are we better off being extremely well connected?

I guess that the human mind sets the limits of the connectivity we can afford. It is physically impossible to know more than a few thousand people, and it looks like we cannot have ongoing relationships with more than 150 people (Dunbar's number) at any given time of our lives. So I guess that we all need to be very selective in the way we choose our connections, and review regularly our social network to adapt it to our activities of the moment.
In a business setting, it is probably advisable to keep connections alive with people who are themselves well connected to other communities we don't know too well.

Question 3:How do we deepen our expertise?

Honestly, I didn't get that question ;-)

Report from KM Europe 2004

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KM Europe this year was not very busy, and the atmosphere was rather relaxed(left). I found the trade show itself somewhat disappointing. There was nothing really new since last year, with the exception of Google, and a short conversation with Disk@d, a dutch e-publishing company confimed my impression: Today KM is a bear market, if it is a market after all.

But I had a great time anyway because of a couple of interesting conferences and workshops. I still have to figure out some of the messages conveyed by those conferences though (right ;-))
Also there were great people around. I knew many of them, such as Anne Jubert, Richard McDermott, Lilia Efimova, Joël Frigière, Martin Röll etc. I also met new ones such as Peter Heisig, of the Fraunhofer Institute, currently researching on approaches to integrate KM into business processes, Dr Herwig Rollett, head of research cooperation for the know-center in Austria and a couple of others.

My presentation in Lisbon

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I finally found the time to upload my ppt presentation made in Lisbon on June 1. for the KnowledgeBoard SIG meeting.
It's called "Web-based collaborative spaces - lessons learned at Schneider Electric" and you can download it here. Caution! It's a 2meg file.

It's a shame we didn't have time to discuss it in details, because I had a lot more to say than I actually did on those slides.

As an example, page 12 presents a person as a collection of identities, each one being tied to a community of some sort and embodied by a name (or a pseudonym), an e-mail address and a web site. As a KM professional, my identity is represented by this "mopsos" weblog, and the associated e-mail address which I only use with other KM professionals; as a Schneider employee, I have KM pages on the company Intranet, and a corporate e-mail address; as French citizen I have a "wanadoo" e-mail address provided by France Telecom, which I use for every "official" form of communication; I have a hotmail address I use for all people I don't trust and who ask for my e-mail address etc. At the end of the day, I am a collection of identities, and I behave according to the rules of the associated community each time I use this identity. And I should be the only one able to make the connection between those different identities. I find this rather new (?) concept of identity extremely powerful for the design of future collaborative tools. Etienne Wenger suggests that identity will be the major issue of human societies in the 21st century. I am not sure of what he actually means by this, but it certainly resonates with ideas presented in those slides.

Report from Ark Group Conference of April 26/27

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Subject: "Targetting, harnessing and extracting the value of unstructured information"
Location: Marriott Hotel, Kensington, London
Date: April 26-27. 2004
Format: 15 presentations from practitioners and experts + related discussions. Small tradeshow booths by Factiva, Verity and Infolution, acting as sponsors of the event.
Note: I could only attend day 2.

I- Important Highlights of the Conference

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This page is an archive of recent entries in the Reporting on KM conferences category.

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